Why 96% of Your Customer Say Nothing, But Just Quietly Leave!

96% of customers don’t bother complaining, they simply walk out, and many don’t bother to return. In fact recent research states that 91% don’t come back. Why are these figures so high?

Read the article here

The difference between ordinary and extraordinary is a little bit of “extra.”

This is a great one-liner from Anthony Robbins. A good one to remember next time you’re happy with the status quo:

Trying to be perfect is “insane”

And here’s a Fortune magazine article where Tony shares his decision-making process.

Many people are anaemic when it comes to decision-making. They get paralyzed by fear or lack of certainty – or they just get overwhelmed and don’t know where to start.

Read the article here

Sendle, the “Uber” of Courier Services

This is a gem from one our members, Kevin Scrimshaw of National Drones. In much the same way Uber is a taxi company that doesn’t own any taxis, Sendle is a Courier company that doesn’t own any vans.

They’ve negotiated what seem to be unbelievably low rates with Couriers Please and other freight forwarders and to move freight on the behalf of their internet customers. I’ll be saving up to 50% on some parcels!

Thank you, Kevin!

Check out Sendle’s website here

News Franz and I Thought You’d Enjoy

The five things this female entrepreneur learnt from building a leading Australian startup

Before Caroline Woodhouse became a successful entrepreneur and startup founder, before she was recognised by Telstra’s Business Women’s Awards, she didn’t really know much about tech.

The five things this female entrepreneur learnt from building a leading Australian startup

SME Directions for 2016 – Have Your Say and Gain Valuable Insights

Many SMEs are sitting on a multitude of systems, from accounting and finance to CRM, Inventory and eCommerce. The tendency is to add-on new applications as the business grows – but how does the system architecture look when it comes to integrating different departments?

SME Directions for 2016 – Have Your Say and Gain Valuable Insights

Find out more about Rozzi’s Italian Canteen and its surprising long term plans to grow its network

Rozzi’s Italian Canteen claims to be the ‘collaborative outcome of seasoned food & business operators who have combined their past 25 years’ industry experience to create this exciting new fast casual dining offer’. The brand sometimes pops up in shopping centres, and shopping strips, bringing its "Real Italian" food to Australians.

Find out more about Rozzi’s Italian Canteen and its surprising long term plans to grow its network

Are the processes that keep your business running actually holding you back?

Many business owners are so taken up with the daily tasks of simply running their business – whether that be managing clients, cash flow, or tackling internal resources – that they don’t get to spend a lot of time on improving it. Sound familiar? But these processes that keep your small business going could be holding it back.

Are the processes that keep your business running actually holding you back?

Three ways this startup scaled up fast by getting off on the right foot

When you’re starting something new, there’s a tendency to make do with what you’ve got. The startup movement has sprung from the DIY mentality, and many entrepreneurs have got by on improvisation alone, unsure of where to invest their money and failing to implement good systems from the get-go.

Three ways this startup scaled up fast by getting off on the right foot

Eagle Boys trials ‘world’s first’ Virtual Drivethru

Eagle Boys Pizza unveiled a Virtual Drivethru allowing customers to have pizza delivered to their car when they stop by their local store.

Eagle Boys trials ‘world’s first’ Virtual Drivethru

Why you don’t need a ‘big idea’ to be a successful entrepreneur

You’re kicking back at a BBQ with a beer and a steak sandwich. You’re having a great time but can’t escape that one guy ranting about his big idea – ‘the tinder of e-commerce’ or something equally as cliched.

Why you don’tneed a big idea to be a successful entrepreneur

Here’s what happens in the first six months of taking your business global

If you’ve launched a business, you know that there’s no real methodology that fits every company. Half the work of going live is working out which processes should be abandoned in favour of more specialised ventures. Going global with a business idea is exactly the same – what worked for one company will put another one snugly into an early grave.

Here’s what happens in the first six months of taking your business global

Gelatissimo unveils a new store and new treats

The dessert chain opened the doors to its first Rockhampton store on 15th March, marking the 38th Gelatissimo store opening in Australia.

Gelatissimo unveils a new store and new treats

Why US food chain Jersey Mike’s Subs is setting up on Australian shores

Another US fast food giant has landed Down Under, with the first Jersey Mike’s Subs store recently opened on Queensland’s Gold Coast today.

The move is part of a growing trend of American food chains making the switch to Australia.

Read more here

7-Eleven launches fuel price app to guarantee cheapest fuel

Embattled convenience chain 7-Eleven, which is still dealing with the fallout of a massive wage scam involving up to two-thirds of its franchisees underpaying their workers, has released an app that identifies the lowest fuel price in its network, and makes that price available to app users at any store in the group.

Read more here

Ikea founder famous for frugality

Ingvar Kamprad, the founder of international furniture chain IKEA might be one of the richest people in the world, but is so frugal he will buy only second-hand clothes for himself, and expects his employees to follow his example, according to a media report. Leaves Warren Buffet and his reportedly 25 year old car for dead!

Read more here

Fastway CEO to discuss $117m deal in Forum presentation

Serious capital gain here! Fastway Couriers’ Australian CEO Richard Thame will discuss the company’s recent $117 million sale to Dubai-based transport operator Aramex as part of a presentation on franchise leadership and growth planning at this year’s Franchise Management Forum.

Learn more about the event here

Perth Franchise Expo

If you are in WA then the forthcoming franchise expo on May 15th is a must.one for the diary. For more information and to get your free ticket go to the Franchising Expo and Business Opportunities website

96% of customers don’t bother complaining, they simply walk out, and many don’t bother to return. In fact recent research states that 91% don’t come back. Why are these figures so high?
 
Read the article here

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